Clips are disappearing after upload


There are 10 clips that I've uploaded several times and they keep disappearing. they show up very briefly and then are gone. Can you help me fix this, please?

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    Hi Cynthia,

    The first thing to check is the display filters for your uploads page. If you have them set to only display files of a particular status, such as "online" or "needs edits" then those are the only items you'll see. If your uploads seem to be disappearing, then try setting it to "all" or "needs edits". New uploads go into "needs edits" status first.

    If that's not the issue, then please feel free to send a detailed message to support@pond5.com and we'll be happy to dig in further. :)

    Comentário oficial By Jonathan  -  Ações de comentário Permalink
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