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Photo size is correct but still unable to process

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I uploaded a photo that is 1920 x 1080 but it did not get processed.

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    Hi Steven, I can see that your photo was not uploaded successfully. Could you please check our image upload specifications to check that your file confirmed with our upload requirements  https://help.pond5.com/hc/en-us/articles/200944223-Image-Upload-Specifications . You can also try uploading using the ftp uploader and trying a different browser, Chrome works best with our site. If you continue experiencing issues please contact us directly at support@pond5.com and we will be happy to troubleshoot further. 

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