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Can't download a music file

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Hi, i just purchased this file ID 50180844. Impossible to download it anyway ! it just says Already Active
Thanks for helping

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    Hi Mathieu, you should be able to download this file from your Downloads page. Please ensure you are on the All Downloads tab rather than Order history. I have also transferred this file over to your email and it should now be in your inbox to download directly. Please let us know if you run into any other issues and we will be happy to help! 

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    I'm also having problems downloading after doing all the recommended troubleshooting online. I went to the Downloads page and definitely impossible to download.

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    HI @erwincornejo - I see we already helped you with this issue - please don't hesitate to email support@pond5.com if you have issues like this, we're happy to help. 

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