Hello! I don't know what happens to my account? All my files are gone, and files that were pending are now rejected, but the letter from the curator didn't come.
Hey guys,
As part of our ongoing collection cleanup, we have updated the criteria necessary to maintain a portfolio on Pond5. We have reached out to you directly via email letting you know the information required. We appreciate your cooperation and understanding.
I encountered the same problem
I also have the same problem
Have the same problem. Do not displayed all of the approved files. And not edited footages already removed.
.... already rejected.
We have reached out to everyone directly. If anyone else runs into this issue, please reach out to us at support@pond5.com and we will happy to take care of you right away :)
Same problem! ( Isabel, can you help to verify my account? Thanks!
Hey Sergey,
Please know that we have contacted you directly via email and are happy to work with you to resolve this issue as soon as possible.
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