Downloading Purchases

Downloading Active Purchases

Once you purchase a file, you will be automatically redirected to your Downloads page and your downloads stay active for 14 days.

To navigate to your Downloads page, sign into your account > hover cursor over your account avatar > Click on My Downloads

To download a file, look under Active Downloads and click on DOWNLOAD.

The available SIZES / FORMATS will display and click download to start downloading.

Note: You may have the option to download other FORMATS under the download button, so choose the best version for your system

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Downloading Purchases After 14 Days

Your downloads stay active for 14 days after purchase. If you do not see a purchase under Active Downloads, check your Order History section. You can reactivate purchases by clicking 1 reactivation left.  *Note: after you reactivate a transaction, it will be moved up into your "Active Downloads" section. Please refresh the page in your browser for the download button to appear.

 

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*Please note: individual items in transactions containing multiple assets will not have reactivation buttons; you'll need to find the transaction listed as "multiple items" to reactivate it

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If you are the license or seat holder, you may download your purchase as many times as you need. If you are unable to reactivate a purchase on your own, just Contact Us.

 

Have a file that will not download? Please review our Stalled Download article, or reach out to us at support@pond5.com for immediate assistance.

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