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I can't download my purchase

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I can't download my purchase. Please check. thank you

Комментариев: 37

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    Sorry to hear there were problems downloading your files. After reviewing and manually readjusting some settings on each of your accounts you should be able to download your files now from your downloads page. If you run into any other issues, please know you can always write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away.

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    yeah.the same problem with u.wait for feedback

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    I meet the same problem

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    me too, can't download any of the clips i purchased.  when i click on download a white box with a shape appears and starts twisting and turning, but never begins to download.  frustrating!

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    Hi Claire, we have taken care of you today and you are now able to download your files :)

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    Same here I can't download my purchase without the pond5 on it. Please help ASAP. I need it soon.

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    Hi Sophia, if the file contains the Pond5 watermark you have downloaded the low-resolution preview of the file. Make sure you download a full-resolution file from your Downloads page here: https://www.pond5.com/my-downloads  

     

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    I've got the same problem! Can't download my purchase. Please help me as soon as possible!

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    I CAN'T DOWNLOAD MY PURCHASE. WHAT IS THE PROBLEM?

     

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    I experience the same problem - when i click on download a white box with a shape appears and starts twisting and turning, but never begins to download.  Please help! Need it asap. thanks!

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    I can see that we have fixed this issue for each of you today, you should no longer experience problems downloading your purchased files. 

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    At first I was kind of upset but they were very responsible and fixed it. thank you!

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    The same problem! Click Download, but the context menu don't appear. Only loading.
    Wait for feedback

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    I've got the same problem! Can't download my purchase. Please help me!

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    This problem has now been fixed for you, please try downloading your purchased files again from your Downloads page here https://www.pond5.com/my-downloads

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    hello i can't download my purchase, when i click on download a white box with a shape appears and starts twisting and turning, but never begins to download. please help me

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    We have manually adjusted your settings and you should also be able to download your purchased file :)

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    I am having the same problem with my purchase as others above, a twisting shape but nothing downloads. Please help, thank you.

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    We have fixed this problem for you too, please refresh and you should be ale to download your purchased files.

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    Same Problem! - when i click on download a white box with a shape appears and starts twisting and turning, but never begins to download.  Please help! Need it asap. thanks!

     
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    i cant download my file same as previous posts

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    I can see we have already taken care of you directly. If you need anything else, please know you can always contact us directly at support@pond5.comphone us at +1 (646) 350-0410 or chat to us live.

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    download problem solved by customer service thx

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    Same Problem!!!!!!!!!!!!! -Need Help pleaseee!!

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    Hi Jeffry, sorry to hear you were experiencing this issue. You should now be able to download your items without any further problems :)

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    Having this same problem - need to get the clip today actually, if it can't be fixed can I get a refund? Kindly advise thanks (also a contributor, this is for a project I'm producing though)

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    Hi Jason, I can see that you have already reached out to our support team and this issue has been solved for you. Should you require immediate assistance again, please contact our support team directly and we will gladly take care of you right away.

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    please help me! I cannot download after purchasing too :(

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    I have reviewed your account and it would seem that it was missing some settings. I manually adjusted the account and you should now be able to download your items without any further problems.

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    I have the same problem! I cannot download after purchasing too!

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