Please find athe below image cant download showing some animated square... please let me know attached the reciept too...

Please find athe below image cant download showing some animated square... please let me know attached the reciept too...
Great, I can see that we have already taken care of you. Should you run into any other issues, please reach out to us directly at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away.
Same thing is happening to me: just endless squiggle for download. Frustrating. If this isn't solved by tomorrow, I will get a refund. I expect this to work. And I have deadlines.
Hi Asad, please know that we have manually adjusted some settings on your account and you should now be able to download your purchased file from your Downloads page.
Hi! Same problem with my last purchase (transaction ID 2274116). The revolving rectangles go on forever and I never get download options/download dialogue.
Strange enough I had no problem with the previous purchase.
Also tried to enable auto start downloads under preferences, but nothing changes.
I have deadlines, please solve my problem.
Hi Andrea, please know we've reviewed your account and you should have no more issues downloading your purchased files.
Hi Isabel. All is working now. Thank for your prompt response and solution.
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